Jade Memory | Luxury Bridal Hair Pieces (念珏)

• In-stock items: Usually arrive in 6–12 days with DHL / UPS / FedEx.
• Preorder items: Please check the processing time listed on each product page before ordering.
  

• Your order may have duties or taxes from your country’s customs.
• These are not included in product price or shipping.
• Any customs fees are the buyer’s responsibility.

20 Days Exchange Policy

• No returns, we only accept exchanges within 20 days of delivery.
• Return items with the original receipt and tags to our US address.
• Once received, the product cost will be refunded to the original payment method within 3–5 business days.
• Shipping and handling fees are non-refundable.

Cancellation Policy

• If order is canceled due to unavailability, you will be 100% refunded. If customers requested a cancellation after the order was placed, 5% credit cancellation fee will be charged.

• Hand wash gently in cold water with mild detergent. No bleach.
• Hang or lay flat to dry, away from sunlight.
• For silk pieces, dry cleaning is recommended.