Shipping, Exchange & Cancelation

Shipping Policy

It normally takes us 3-5 days to make or process your order. All of our products are made and shipped from China through DHL Express, which takes 7-12 days.

Estimated shipping time once package is shipped:  

Region
DHL Express
Price
Asia
3-5 days
25 USD
North America
3-5 days
32 USD
Middle & South America
3-7 days
39 USD
Europe 
3-7 days
39 USD
Australia
3-7 days
39 USD
 

 

 

 

 

 

International Taxed and Duties: 

Please note that we have no control over how long customs department holds up your package, nor the fees that may be charged upon arrival of your order. Customers will be responsible for all custom or hidden fees that are applied to the package by the destination country. 

  

20 Days Exchange Policy - We Only Accept Exchanges

All shipping cost(s) and handling fees are non-refundable. 

We are sorry to hear the product(s) didn’t fit. We are happy to exchange for you. Please ship it back to our return address in the US for a refund, and place a new order as an exchange. 

Please contact us for the return address. 

Please send the item back with the original purchase receipt for exchange, and make sure that the tag is attached with the receiptA missing receipt might delay the process of refund, exchange without tags will not be accepted. 

Once the product is received, the cost of the product will be refunded to the original form of payment within 3 to 5 business days. All shipping cost(s) and handling fees are non-refundable.

 

Sale items cannot be refunded. 

NewMoonDance reserve the right to limit or deny returns or exchanges.

  

Cancelation

If order is canceled due to unavailability, you will be 100% refunded. If customers requested a cancellation after the order was placed, 5%* credit cancellation fee will be charged.

* Fees that we have to pay to the credit card companies of all orders. 

  

Lost Packages

All packages are insured by DHL, if the package is lost, you will be refunded 100%.

 

Please contact us if you have any questions: